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Thank you for visiting and shopping at https://lovethypet.store. The following are the terms and conditions that constitute our Shipping Policy.
DELIVERY TERMS
We use USPS, and FedEx to deliver the product.
Shipment processing time:
All orders undergo processing within 1–2 business days (Monday–Friday). Please note that shipments are not processed or delivered on weekends or holidays.
Order Cut-Off Time:
Order cut-off time 05:00 PM (GMT-05:00) Eastern Standard Time (New York)
Shipping rates & delivery estimates:
We currently offer standard shipping.
| Destination | Estimated Transit Time | Shipping Charge |
|---|---|---|
| United States | 3 to 5 business days | Free |
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Shipment confirmation & Order tracking:
You will receive a Shipment Confirmation email within 24 hours once your order has been placed. Within 2 business days after your parcel is shipped, you will receive an email with the courier’s details and your consignment number. This can be used to track your order.
Can I change my address?
Please contact us at [email protected] before your item has been dispatched. LoveThyPet does not take responsibility for lost packages due to incorrect addresses. Thank you for your understanding. Please contact us at [email protected] to ask for an accurate reply.
Tracking Shows the Order Was Delivered But Not Received:
If the tracking shows that your order has been delivered but you haven’t received it, please follow these steps:
- Check with neighbors or household members in case the package was delivered to them by mistake.
- Verify the shipping address on your order confirmation email to ensure accuracy.
- Contact the carrier directly to inquire about the delivery status and request proof of non-delivery.
- Send us proof of non-delivery so that we can immediately issue a refund for your order.
Contact Information:
Store name: LoveThyPet
Company Legal Name: KIMO PET
VAT Number: FR81907996847
Email address: [email protected]
Phone number: +1 914-506-5275
Store Address: 164 Union St, Brooklyn, NY 11231, United States
Support Hours: Mon to Fri: 9:00 AM to 5:00 PM