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If you wish to cancel your order, please email us at [email protected] within the first 12 hours. Our team will assist you in finding a solution.
Confirming Order Cancellation
After we canceling your order, you will receive another email confirming the successful cancellation. If you haven’t received the cancellation confirmation email, please let us know at [email protected] , including your original order number (#), and we will verify the status for you.
Difficulty Canceling with Gift Card in Order
If your order includes a gift card, please email us at [email protected] as soon as possible. Include your order number (#) and specify your cancellation or change request. Our team will promptly assist you.
We appreciate your understanding and are here to help with any questions or concerns.
Contact Information:
Store name: LoveThyPet
Company Legal Name: KIMO PET
VAT Number: FR81907996847
Email address: [email protected]
Phone number: +1 914-506-5275
Store Address: 164 Union St, Brooklyn, NY 11231, United States
Support Hours: Mon to Fri: 9:00 AM to 5:00 PM