Welcome to LoveThyPet.store! We strive to provide you with quality products and an exceptional shopping experience. Our Exchange Policy is designed to ensure your satisfaction with your purchase. Please take a moment to read through the following guidelines.
Eligibility for Exchange
To be eligible for an exchange, the item must meet the following criteria:
- Within the Timeframe: The exchange request must be initiated within 30 days after receiving your item.
- Unused: The item must be in its original condition, unworn, unused, and with all tags and packaging intact.
- Proof of Purchase: A valid proof of purchase, such as the original receipt or order confirmation, is required for all exchange requests.
Exclusions
The following items are not eligible for exchange:
- Final Sale Items: Any items marked as “Final Sale” cannot be exchanged.
- Customized or Personalized Items: Products that have been customized or personalized are not eligible for exchange unless there is a defect or error on our part.
How to Initiate an Exchange
Follow these steps to initiate an exchange:
- Contact Customer Service: Reach out to our Customer Service team at [email protected] to initiate the exchange process.
- Provide Information: Be ready to provide your order number, details of the item you want to exchange, and the reason for the exchange.
- Wait for Approval: Our Customer Service team will review your request and provide instructions on how to proceed if the exchange is approved.
Shipping the Item
If your exchange is approved, we will provide instructions for returning the item.
To get the item you want as quickly as possible, we recommend returning the original item for a refund and placing a new order for the replacement. Please note that return shipping costs will be deducted from your total refund.
Contact Information:
Store name: LoveThyPet
Company Legal Name: Louark Producing Co
Email address: [email protected]
Phone number: +1 914-506-5275
Store Address: 164 Union St, Brooklyn, NY 11231, United States
Company Address: 100 W 10th StWilmington, DE 19801, United States
Support Hours: Mon to Fri: 9:00 AM to 5:00 PM