Thank you for visiting and shopping at LoveThyPet. The following are the terms and conditions that constitute our Shipping Policy.
DELIVERY TERMS
We use USPS, and FedEx to deliver the product.
Shipment processing time:
All orders undergo processing within 1–2 business days (Monday–Friday). Please note that shipments are not processed or delivered on weekends or holidays.
Order Cut-Off Time:
Order cut-off time 05:00 PM (GMT-05:00) Eastern Standard Time (New York)
Shipping rates & delivery estimates:
We currently offer standard shipping.
| Destination | Estimated Transit Time | Shipping Charge |
|---|---|---|
| United States | 3 to 5 business days | Free |
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Shipment confirmation & Order tracking:
You will receive a Shipment Confirmation email within 24 hours once your order has been placed. Within 3 business days after your parcel is shipped, you will receive an email with the courier’s details and your consignment number. This can be used to track your order.
Can I change my address?
Please contact us at [email protected] before your item has been dispatched. LoveThyPet does not take responsibility for lost packages due to incorrect addresses. Thank you for your understanding. Please contact us at [email protected] to ask for an accurate reply.
Tracking Shows the Order Was Delivered But Not Received:
If the tracking shows that your order has been delivered but you haven’t received it, please follow these steps:
- Check with neighbors or household members in case the package was delivered to them by mistake.
- Verify the shipping address on your order confirmation email to ensure accuracy.
- Contact the carrier directly to inquire about the delivery status and request proof of non-delivery.
- Send us proof of non-delivery so that we can immediately issue a refund for your order.
Contact Information:
Store name: LoveThyPet
Company Legal Name: Louark Producing Co
Email address: [email protected]
Phone number: +1 914-506-5275
Store Address: 164 Union St, Brooklyn, NY 11231, United States
Company Address: 100 W 10th StWilmington, DE 19801, United States
Support Hours: Mon to Fri: 9:00 AM to 5:00 PM